Return Policy
All Returns or Exchanges must be completed within 30-days of original shipping date. All items must be new, unused, and in the original box and packaging. Please make sure the item(s) you wish to return meet this criteria before proceeding to the return steps below.
Return Information About Specific Items
Sharpened Skates are NOT Exchangeable or Returnable. Do not sharpen skates until you are sure that they fit correctly. Special orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any reason. Jocks and Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.
*STICKS: Contact us before any return of sticks.
*EQUIPMENT WARRANTIES: For warranty information, please contact HockeyMonkey EU
How To Return An Item
STEP 1.
Please call +46 8 550 17002 to obtain a Return Authorization (RA) Number. We will NOT accept any returns without an Return Authorization Number. All Packages without an Authorized Return Number will be refused!
STEP 2.
Return the item with its original packaging to: HockeyMonkey EU (Return/Exchange) Åkerivägen 21B 15242 Södertälje Sweden
STEP 3.
Please write the RA Number clearly on the outside of the box, following the instructions below: Please do not attach or tape any Shipping Label Directly on a Skate Box or Shoe Box. Doing so will result in the exchange being denied. Please do not use a Skate Box or Shoe Box as your shipping box. Doing so will result in the exchange being denied. At HockeyMonkey.eu we do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging.
WE WILL NOT ACCEPT RETURNS WITH SHIPPING LABELS ATTACHED DIRECTLY TO PRODUCT PACKAGING
Exchanges
We understand that sometimes items do not fit exactly the first time, therefore, HockeyMonkey.eu will gladly exchange any products purchased from our site. Please contact us for return/exchange information. Customer must pay for shipping both directions!
Refunds
The original cost of shipping back to the customer will be charged regardless of whether the original shipping was free. We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement.
Clearance/Closeout Items
Clearance or Closeout items can NOT be returned or exchanged, and all sales are FINAL. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis. All products sold by HockeyMonkey.eu are brand new, first quality (unless otherwise noted) with full factory warranties. Please check all items upon receipt, if the items seemed damaged or used please report this to us immediately.
NO returns will be accepted of used items! Please, when trying skates on, only wear them indoors on carpet. All tags must be attached and original packaging must be included with returned items.
Items purchased from HockeyMonkey.com is NOT returnable/exchangable to HockeyMonkey.eu.